insightssuccess

  Every product that reaches you involves the cumulative work of several organisations. Right from the point of origin to the point of delivery, these organisations ensure that the product reaches the customer safely. While supply chains have always existed, orderly management of the entire chain guarantees timely and safe delivery of the product to the customer. The importance of supply chain management was realised only in 1982 when Keith Oliver, a consultant with Booz Allen Hamilton, coined the term. A decade or so later, it came into being. It came to India much later but is a booming sector today. It is predicted that the supply chain industry will see 9-10 percent growth in the next few years. However, a common concern has been of the discrepancies in the last mile of the supply chain. All the stakeholders in the chain tend to get disturbed at the last mile hitches. The customer will be pleased if the delivery is smooth and on time. After all, who likes panic calls at the las...